Holiday Booking Terms and ConditionsAbout Us We are Accessible Sweden Limited which is a company incorporated in England and Wales with company registration number 06410975. Our registered office is at 13 Mardale Avenue, Morecambe, Lancashire, England LA4 5XF. The following terms and conditions form the basis of your contract. For bookings of package holidays, your contract will be with Accessible Sweden Ltd. For all other bookings your contract will be with the supplier of the services concerned (e.g. the airline, accommodation, transport company) for whom we act as an agent only. When acting as an agent we cannot accept any liability in relation to the services purchased. Liability in this case will lie with the supplier(s) of those services, and their company booking conditions will apply to your reservation. When acting as an agent Accessible Sweden will provide all relevant supplier(s) booking conditins to you separately and it is important that you read these carefully. Financial Protection In accordance with "The Package Travel, Package Holidays and Package Tours Regulations1992" all passengers booking a package holiday with Accessible Sweden are fully protected for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Accessible Sweden. This Insurance has been arranged by International Passenger Protection Limited and underwritten by Insurers who are members of the Association of British Insurers. IMPORTANT - THE TERMS AND CONDITIONS BELOW WILL FORM THE BASIS OF THE CONTRACT BETWEEN US AND YOU WHEN YOU BOOK A HOLIDAY WITH US. PLEASE READ THEM CAREFULLY PRIOR TO MAKING A BOOKING. 1. Our Agreement with You (a) A contract will exist between us as soon as we notify you in writing of our acceptance of a signed booking form received from you. Our acceptance may be given by email, fax or post (according to what contact details you have included on the form) and will confirm the essential details of your booking including the names of all the passengers in your party. (b) You must make sure that all the details on the booking form acceptance are correct and may notify us up to 14 days from receipt of the invoice of any corrections required when no charge will be made for the corrections. An administration fee of £30 will apply if you fail to notify us of any corrections required within this 14 day period. (c) We reserve the right to increase the price in the event the corrections you request actually amount to a change in your holiday arrangements as originally booked, for example, a change in the departure date or a change in the accommodation. More details concerning changes you may wish to make to your booking can be found in section 3 (“If You Want to Change Your Holiday”) below. (d) By making a booking you represent you have the authority to accept and you do accept these terms and conditions on behalf of all the members of your party (if any). You also accept direct responsibility for payment of the total holiday price to us and any cancellation charges applicable. (f) The construction, validity and performance of the contract will be governed by English law and any action which may arise under, out of, or in connection with, or in relation to it, shall be brought only in the courts of England and Wales but not exclusively so if you are domiciled in Scotland or Northern Ireland, any action may be brought under your local law and in your local courts. 2. Price/ Deposit/ Surcharges (a) When you make a booking, a non-refundable deposit of either 15% of the total holiday costs or £100 (whichever sum is greater) per person must be paid. (b) The balance of the price for your holiday must be paid at least 2 months before the holiday is due to start. In the case of bookings made less than 2 months before the holiday is due to start, payment of the price must be made in full at the time of booking. (c) If the deposit and/ or balance of the price are not paid on time, we reserve the right to cancel your booking. In that case we will retain any deposit already paid. (d) We guarantee that up until 30 days before your departure date the price of your holiday will not be subject to any surcharges except for: (i) variations in transportation costs, including the cost of fuel; that within 30 days of your departure date the price of your holiday will not be subject to any surcharges. 3. If You Want to Change Your Holiday (a) Once a contract exists between us, you may wish to change your holiday arrangements, for example, your accommodation, your departure date, name changes etc. We will always do our best to accommodate these changes but it may not always be possible. For example, certain travel arrangements such as Apex tickets cannot be changed after a reservation has been made and so any request to change those arrangements will incur a 100% cancellation charge of that element of the holiday. (b) You should notify us as soon as possible of any change you wish to make to your holiday arrangements. If we can accommodate the change requested, we will require you to confirm this change in writing and our contract with you will be deemed to be varied accordingly. You will have to pay an administration charge of £30 per booking and any additional costs will be as set out in the confirmation of the change we require you to sign. You should be aware that these costs are likely to increase the closer to the departure date that the changes are made and so you should contact us as soon as possible with any change requests. (c) If any person in the party is prevented from travelling, we will agree to that person’s booking being transferred to another person who satisfies all the conditions applicable to the holiday, subject to both persons accepting joint and several liability for full payment of the holiday price and our charges for confirming the transfer and any additional costs as set out in the confirmation of the change which we will require both persons to sign. We must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the departure date. 4. If You Want to Cancel Your Holiday (a) You, or any member of your party, may cancel your holiday at any time. We must receive written notification of cancellation from the person who made the booking and the cancellation will be effective from the date it is received by us. Notification can be given to us by email ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it ) or by post to our registered office address stated above. (b) Since we will incur costs in cancelling your holiday arrangements, you will have to pay cancellation charges according to the following scale : More than 56 days prior to departure date Loss of deposit (c) If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these cancellation charges 5. If We Want to Change or Cancel Your Holiday (a) We reserve the right at any time to make a change to your holiday or to cancel it before the departure date. We will notify you as quickly as possible of any such change or cancellation so that in the case of a major change or cancellation by us, you can take the appropriate decision regarding the options we offer you. You will inform us as soon as possible of your decision. (b) If we make a major change to your holiday or cancel it before the departure date, your options are that you can either have a refund of all monies paid or accept an offer of alternative holiday arrangements of equivalent or superior standard from us, if available, or a choice of specified holiday arrangements of a lower standard to the holiday booked, if available, together with a refund of the difference in price. These options do not apply if we cancel the contract as a result of your failure to pay any monies to us when due. (c) “major change” includes: (d) In addition to the options we offer you in this section 5, you may be entitled to additional compensation from us for non-performance of the contract by us except where: (e) If after departure we are unable to provide a significant proportion of the services we had agreed to provide as part of the contract, we will do our best to make suitable alternative arrangements. If we cannot do so or you refuse to accept these for good reasons, we will arrange to transport you to the point our contracted services commenced (if elsewhere than your hotel) as soon as we reasonably can. 6. Your Responsibilities (a) You must declare to us when you book your holiday any existing medical conditions or disabilities of any party members which may require assistance at any time during your holiday or, if such conditions or disabilities only become apparent after you book the holiday, you must declare them to us as much in advance of the departure date as possible so that we can inform our suppliers of such conditions and disabilities. You accept that we cannot be held responsible if you fail to inform us of such conditions and disabilities and as a result a carrier will not allow a member of the party to travel or an accommodation provider will not allow them to use the accommodation. (b) We try our best to tailor the components of your holiday to the needs of the members of the party concerned according to the information about their needs as supplied to us by you prior to the contract but ultimately you and your party members must satisfy themselves whether or not the components are suitable for them and we therefore do not give any warranty or guarantee that the holiday is wholly suitable for their particular needs. (c) You are responsible for ensuring that party members have all appropriate passports and visas and have satisfied all other immigration requirements in relation to the holiday. (d) You are responsible for the behaviour of yourself and your party during the holiday. If any party member is prevented from utilising any contracted for travel or accommodation services by the operator of the service or person in authority (for example, the police, coach driver etc.) or he appears to be unfit for travel or likely to cause disturbance or discomfort to other persons whether due to alcohol consumption, drugs misuse or general misbehaviour then our responsibility for that party member’s journey or accommodation ceases immediately. Cancellation charges will apply and you will be responsible for making alternative arrangements for such person and any costs incurred in doing so. (e) You are responsible for ensuring you and each member of your party have appropriate travel insurance. You must communicate any pre-existing medical conditions or disabilities of each member of your party when arranging cover with an insurance company in order for your policy to be valid. We will require the details of the name of your insurance company and your policy number as a condition of booking. Failure to purchase adequate travel insurance may result in our cancelling your holiday and levying the appropriate cancellation charges. 7. Our Liability to You (a) We accept responsibility for ensuring that the holiday you book with us is supplied as described in the contract. The standard of performance of our services will be measured against the standards applicable to the relevant service according to the local laws, regulations and customs in the place or country of performance of the service at the time it is performed. Such standards may be higher or lower than the standards applicable to a similar service being performed in the United Kingdom. (b) If any part of the holiday is not provided as contracted, we will pay you appropriate compensation if this has affected your enjoyment of your holiday. Except for our liability referred to in subsection below, our liability in all cases shall be limited to a maximum of three times the price of your holiday subject to such further limitations as are set out below in this section 7. This maximum amount will only be payable where something has gone seriously wrong with each component of your holiday and therefore you have not had any enjoyment at all from the holiday. (c) We accept responsibility for death, injury or illness caused by the negligent acts and/ or omissions of our employees or agents, or suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment, in the provision of your holiday. (d) We will accordingly pay you such damages as might have been awarded in such circumstances under English law, except where such failure (referred to in subsection (a)) or death, injury or illness (referred to in subsection (c)), is not our fault or of that of our suppliers because: (i) it is attributable to you or a member of your party; (e) In respect of travel by sea and rail and the provision of accommodation and excursions, our liability will be further limited in accordance with and/or in an identical manner to: (i) the contractual terms of the companies that provide the transportation for your travel arrangements including any excursions. These terms are incorporated into the contract between us; and We are to be regarded as having all the benefit of any limitation of compensation contained in these or any such international conventions. Copies of the transport companies' contractual terms, or the international conventions can be obtained from us on request. (f) If we make a payment to you in respect of death, injury or illness then you are expected to transfer to us the rights you have to take action against a supplier, employee or any other person. This is so that we can claim back from the supplier or employee any of the payments we have made to you. If we recover from the supplier or employee more than the amount we have paid to you we will pay the additional amount to you. 8. The Package Travel etc. Regulations (a) The Package Travel, Package Holiday and Package Tours Regulations 1992 (“the Regulations”) impose various legal requirements on us in relation to holiday “packages”. (b) A package is defined in the Regulations as “the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than 24 hours or includes overnight accommodation: (c) Any holiday you book with us in the United Kingdom before your departure we will accept as being a package for the purposes of the Regulations. These terms and conditions are designed to reflect the Regulations. You should accordingly read these conditions in conjunction with the Regulations, a copy of which can be obtained from any branch of The Stationery Office (www.tsoshop.co.uk). (d) Excursions or other tours that you may choose to book or pay for through an independent third party while you are on holiday are NOT packages and are not governed by the Regulations. Therefore, unless you suffer personal injury or death caused by our negligence we do not accept any liability for any loss or damage you may suffer from any excursion booked through a third party. Any arrangements, including those for excursions, travel and accommodation made prior to or while you are actually on holiday and which are not made through us are those for which we do not have any responsibility or liability. 9. Complaints (a) If you have any complaint to make about any aspect of your holiday, please inform both the relevant supplier, for example the hotel, tour guide etc. and our local representative (if applicable) at the earliest opportunity so we can try and rectify matters quickly. (b) If your complaint is not resolved locally to your satisfaction, please follow this up within 28 days of your return home by writing to us at our registered office address giving your booking reference and all other relevant information, keeping your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under the contract. 10. Data Protection (a) In order to process your booking, we will need to pass on to our suppliers the personal data you supply us concerning yourself and party members such as name, address, passport details, etc. It may include sensitive data such as details of any medical conditions/ disabilities. Our suppliers may need to pass on this data to their sub-contractors and agents and we and our suppliers may need to pass it on to public authorities such as customs/ immigration authorities or as otherwise required by law. (b) In making your booking you consent on your own behalf and on behalf of all party members to us passing this data including any sensitive data to the relevant persons. |
