frequently asked questions

For whom are Accessible Sweden holidays suitable for?

Accessible Sweden are happy to organise holidays for anyone who would like to visit the wonderful country of Sweden.  However, we particularly specialise in offering accessible options for accommodation, transport and activities in order to cater for groups and bookings of which one or more of the party have mobility restrictions.  These could include wheelchair users, those who use a walking stick or frame, people who find it hard to walk long distances and those who struggle with steps to name but a few.  We also have requests from families who have pushchairs who also need an accessible holiday solution.  The activities and amenities that we feature are always chosen for their accessible attributes though are usually used by able bodied guests also.

How do we receive our paperwork?

At Accessible Sweden, we send as much of your paperwork via email as possible, unless you specifically request paper copies.  By emailing documents we are able to provide you with a stored copy of all relevant forms and confirmations while allowing us to cut down on wasteful paper usage.

We will email your invoices and booking confirmation within ten days of receiving your completed booking form and terms and conditions.  Further receipts, relevant vouchers and travel itinerary will be emailed once your final payments have been made (this will be no later than 2 weeks before your date of travel).   

How to pay?

Accessible Sweden accepts payment by cheque, bank transfer and credit or debit cards.  There will be a 3.4% charge on all credit and debit card payments.

When is the deposit required?

A deposit of 15% of the holiday cost or £100 (whichever the greater value) is required to be paid at the time of booking.  This deposit is non refundable.

When are final payments due

We completely understand that you may not want to pay the full balance of your holiday when making your initial booking.  Accessible Sweden is happy for the remaining balance to be paid either in stages or as a lump sum up until two months before your departure date.    

How safe is our money with Access Sweden?

Accessible Sweden has organised 100% financial protection for your money with IPP (Internatinal Passanger Protection).  Please consult our ‘terms and conditions’ for more information.   

What happens if we need medical care on holiday?

Though things may not always run smoothly whilst on holiday and we would like you to reassure you that it is relatively quick and easy to obtain medical attention should the need arise.  Sweden is part of the EU and as such, UK residents are entitled to free health care when visiting the country.  In order to obtain this you must carry your European health card at all times.  This card can be obtained from any UK post office.

In addition to the health card you must also carry copies of your holiday insurance policy when travelling abroad (a condition of booking a holiday with Accessible Sweden is that you are able to provide details of your holiday Insurance you have purchased for your trip).

If you do need medical assistance while on holiday please advise reception (or those responsible for your excursion if you are out and about) who will contact the nearest medical services available to either make an appointment to see a doctor or arrange a hotel visit straight away.  If, in the worst case scenario, you require hospital treatment an ambulance will be arranged.  Always take your E111 European health card and your insurance documents to the hospital to submit to the administrator in order to avoid any fees being charged.

We will provide you with contact details for our office staff which you can always call in the event of an emergency for support and advice.

What if we want to book an trip or make a reservation whilst on holiday?

In order to avoid disappointment and to allow suppliers and venues to accommodate you accessibility needs, we always recommend booking any desired excursions, concerts or restaurant reservations before your departure.

However, if you decide that you wish to join a trip or make a reservation during your stay please contact our office during opening hours and we will endeavour make a booking with our suppliers.  If it is a case of making a dinner or entertainment reservation our office staff or the reception staff in your hotel will be happy to call ahead for you.

Do they widely accept cards in Sweden

Yes.  Most establishments accept credit and debit cards in Sweden.  You may find however that some of the smaller shops and market stalls will only deal in cash.

Cash machines also accept foreign cards for money withdrawals and will always provide instructions in English.  It may be advisable to call your bank before departing in order to inform them that you will be using your card abroad as some banks will put a stop on foreign transactions for safely reasons.

Can I change money easily in Sweden?

Yes.  In addition to several smaller private exchange companies, there is a fantastic exchange company called Forex who have offices dotted around the city, including 3 in Central Station.  They are open 7 days a week all year round.   

How easy is it to get around Stockholm with mobility problems?

Stockholm is a very accessible city which has incorporated many accessible features into it’s infrastructure.  Road crossings are levelled from the curb to the roadside, the underground is accessible by lifts at most stations and many establishments have level entries or can provide a ramp for easy access.

It is worth mentioning however that Stockholm was not built as a fully accessible destination and you may well experience some cases when things may not be accessible or you may need extra assistance.

The old town in Stockholm in particular can be difficult to access for those with mobility constraints due to the cobble stones and steep slopes in some areas.  For those of you visiting Stockholm you will find more information on accessibility in the old town within your Stockholm access pack.

During the winter it will snow on occasion and it can get slippery from the snow and ice on the pavements.  This could provide problems for safe access for both wheelchair users and those who are walking.

Can I bring my electric wheelchair to Sweden? 

Providing that the airline you choose to fly with can accommodate electric wheelchairs you can certainly bring one on holiday with you.  We have hotels that can accommodate  electric wheelchairs in the bedrooms and bathrooms and cal also hire adapted vehicles to perform airport transfers and excursions.

However, you MUST advise us at the time of booking if you wish to bring an electric wheelchair as we need to check availability for suitable rooms and facilities. 

Although electric wheelchairs can be accommodated, manual wheelchairs are generally more easily accommodated in most situations as they are smaller and can usually collapse and fit into storage spaces.  If you have further questions about personal equipment you wish to bring please contact a member of our staff for more information.
 

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